Is anyone adjusting their compliance monitoring frameworks ahead of expected guidance and consultation outcomes this summer? I’m revising Q2 audit scopes across 12 MVNO/reseller partners and debating adding periodic sampling on switching/porting and contract information disclosures, so I’d appreciate what metrics or thresholds you’re using to demonstrate continuous compliance to risk committees and the board?
I’m running a rolling 5% weekly sample per partner on switching/porting tied to a 48‑hour SLA and a “no more than 2% exceptions” threshold, plus 98% evidence capture on contract disclosures (anchored to Ofcom’s OTS timings: https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/switching). Tiny caveat: I scale down to 1% for very low‑volume resellers so we’re not boiling the ocean on 10 orders, and I track the 95th percentile time‑to‑port — would that meet what you’re after?
Building on @mgray98, one thing that’s worked for us is a tiny monthly mystery-shop per partner (3–5 ports) scored on a weighted rubric with a 95% pass bar, where any ‘critical miss’ (cooling‑off or ETF disclosure) auto-triggers a 7‑day 100% review of that flow; would that slot into your Q2 scopes?