Whether it was a customer confusing their router with a microwave or a tower climb that didn’t go as planned, share a moment that still makes you laugh.
Customer swore their ‘Wi‑Fi oven’ was overheating; turned out the ONT was stacked on a DVR and cooking itself, so the fan noise became the ‘beeping’. The fronts looked identical, so now I start by having them read the brand label and count LEDs left to right — curious what others ask first, but that step saves me every time.